Terms of Website Use

The laws and regulations of the Republic of Latvia require online stores to provide consumers with information regarding the purchase, payment, delivery and return of goods, as well as the right of withdrawal.

The owner of this website and the DegDobe brand, and the seller of the Goods, is SIA “VELDORA”, Registration No. 40203756378, legal address: Kļavu iela 3, Bīriņi, Vidriži Parish, Limbaži Municipality, LV-4013, Latvia, hereinafter referred to as DegDobe.

By purchasing Goods from the DegDobe online store, a distance contract is concluded between the Buyer and SIA “VELDORA” in accordance with the laws and regulations in force in the Republic of Latvia.

ACCURACY OF INFORMATION

When providing descriptions of Goods available on the DegDobe website, we strive to ensure that the information is as accurate and up to date as possible.

If information relating to a Product, including its description, dimensions, availability, colour or other characteristics, has changed, DegDobe cannot guarantee that the website will at all times reflect all of the latest information.

DegDobe ceramic products are handmade, and therefore each item is unique. Slight variations in shape, size, texture, glaze, glass, colour and other visual characteristics may occur. Such variations resulting from handcrafting, the properties of natural materials used and the ceramic firing process are not, in themselves, considered defects.

The actual colour and shades of a Product may differ slightly from those shown in photographs on the website due to photography conditions, lighting and the screen settings of the Buyer’s device.

PAYMENT TERMS

The Buyer may pay for Goods or services purchased from the DegDobe online store using the payment methods available on the website at the time of purchase.

If an invoice is issued to the Buyer, payment must be made in accordance with the information and deadline specified in the invoice.

An order is considered paid once DegDobe has received the relevant payment, unless otherwise specified for the particular payment method.

All prices displayed in the DegDobe online store are in euros (EUR).

DELIVERY

DegDobe delivers Goods using the delivery methods indicated in the online store at the time the order is placed.

Available delivery methods, costs and estimated delivery times are provided to the Buyer during checkout or agreed individually where special delivery arrangements are required due to the Product’s size, weight, fragility or other characteristics.

As DegDobe products are ceramic and certain items may be large, heavy or particularly fragile, DegDobe reserves the right to offer only delivery methods suitable for the safe transportation of a particular Product.

If the Buyer notices visible damage to the packaging or Product upon receipt, the Buyer is advised to photograph the damage as soon as possible and contact DegDobe.

RETURNS AND RIGHT OF WITHDRAWAL

In cases provided for by applicable law, consumers have the right to withdraw from a distance contract within 14 days without giving a reason.

To exercise the right of withdrawal, the Buyer must clearly notify DegDobe of the decision to withdraw from the purchase before the withdrawal period expires.

The Buyer must return the Product without undue delay and within the period prescribed by law.

Returned Goods must be properly and securely packaged, particularly taking into account the fragile nature of ceramic products.

The Buyer is responsible for any reduction in the value of the Product resulting from handling beyond what is necessary to establish its nature, characteristics and functioning.

The direct costs of returning the Product are borne by the Buyer unless DegDobe has stated otherwise or applicable law provides otherwise.

DegDobe will refund payments received in accordance with the procedures and within the time limits prescribed by law. DegDobe may withhold the refund until the Product has been returned or the Buyer has provided evidence that the Product has been sent back, whichever occurs first.

Refunds will be made using the same payment method used by the Buyer for the original transaction unless the Buyer has expressly agreed to another method.

CUSTOM AND PERSONALISED ORDERS

Please note that, in cases provided for by law, the right of withdrawal does not apply to Goods made according to the Buyer’s individual specifications or clearly personalised.

This may include, for example, ceramic products made to the Buyer’s specifications regarding size, shape, colour, texture or other individually agreed characteristics.

This does not limit the Buyer’s statutory rights where a Product has a manufacturing defect or does not conform to the individually agreed order.

PRODUCT QUALITY

DegDobe is committed to the quality of its products.

DegDobe products are handcrafted from ceramic materials, including stoneware, using glazes, glass and other materials specified in the description of the particular Product.

Due to the handmade nature of the products and the firing process, slight variations in shape, size, colour, texture, glaze coverage and glass may occur between individual pieces.

During ceramic firing, glaze, glass and clay interact at high temperatures, meaning that each piece may develop unique visual characteristics.

These characteristics contribute to the individuality of DegDobe products and are not considered defects unless they affect the intended functionality of the Product or do not correspond to its description.

Warranty or statutory Buyer rights do not cover damage caused by improper use, dropping, impact, mechanical damage, incorrect installation, unsuitable cleaning products or other circumstances beyond DegDobe’s control.

Sinks and other ceramic products requiring installation should be installed according to their intended use and, where necessary, by a qualified professional.

OTHER TERMS

SIA “VELDORA”, Registration No. 40203756378, legal address: Kļavu iela 3, Bīriņi, Vidriži Parish, Limbaži Municipality, LV-4013, Latvia, operating under the DegDobe brand, offers the Goods and services available on the website in accordance with these Terms and Conditions.

These Terms and Conditions apply to the use of the DegDobe website, the purchase, delivery and return of Goods, and other matters relating to the relationship between DegDobe and the Buyer.

By accessing and using the website, the Buyer is required to familiarise themselves with these Terms.

When a consumer purchases a Product offered on the DegDobe website via the internet, a distance contract is concluded between the consumer and SIA “VELDORA”.

The distance contract is governed by the Consumer Rights Protection Law, Cabinet Regulation No. 255 “Regulations Regarding Distance Contracts”, and other laws and regulations in force in the Republic of Latvia.

PRIVACY AND PERSONAL DATA

DegDobe respects and protects the privacy and personal data of its customers.

Personal data is processed only to the extent necessary for accepting and fulfilling orders, administering payments, delivering Goods, providing customer service, complying with legal obligations and pursuing other lawful purposes.

When placing an order or contacting DegDobe, the Buyer may be asked to provide information such as their name, surname, email address, telephone number, delivery address, billing information and other information necessary to fulfil the order.

DegDobe does not use the Buyer’s personal data for purposes incompatible with the original purpose for which the data was collected unless another lawful basis exists.

The Buyer’s data may be disclosed to third parties only to the extent necessary to provide the relevant service, for example to payment service providers, delivery companies, accounting service providers or other DegDobe partners where necessary for fulfilling the order or complying with legal obligations.

DegDobe does not sell Buyers’ personal data to third parties.

Where required by law, DegDobe is obliged to provide personal data to competent state or municipal authorities.

DegDobe implements reasonable technical and organisational measures to protect Buyers’ personal data against unauthorised access, loss, disclosure, alteration or other unauthorised processing.

Personal data is processed in accordance with applicable data protection laws and regulations.

GOODS AND SERVICES

The Goods available on the DegDobe website are intended for both private customers and professional interior projects unless otherwise specified in the description of a particular Product or individually agreed between the parties.

DegDobe also collaborates with interior designers, architects, design studios, hotels, restaurants and other professional clients, offering both ready-made ceramic products and bespoke design objects.

The production process, price, deadlines, delivery and other terms for bespoke projects may be agreed individually.

INTELLECTUAL PROPERTY

All information and content available on the DegDobe website, including but not limited to the DegDobe brand, logos, texts, ceramic product designs, photographs, graphic elements, videos and other content, is protected by applicable intellectual property laws.

Without the prior written permission of SIA “VELDORA”, copying, reproducing, publishing, distributing or using DegDobe website content for commercial purposes is prohibited, except where permitted by law.

Photographs of DegDobe products may not be used to advertise other persons’ products or to create a misleading impression regarding the origin of a Product.

PRICING POLICY

All prices displayed on the DegDobe website are in euros (EUR).

DegDobe reserves the right to change Product prices and its range of products.

The price applicable to the Buyer is the price displayed and confirmed at the time the order is placed, except in cases of obvious technical or data-entry errors.

The price of individually made products is determined separately, taking into account the size, materials, complexity of the design, production process and other circumstances relating to the particular order.

USER RESPONSIBILITY

When using the DegDobe website, users must comply with these Terms and the laws and regulations of the Republic of Latvia.

Users must not engage in activities that may interfere with the operation of the website, compromise its security, damage its content or infringe the rights of DegDobe or third parties.

The Buyer is responsible for the accuracy of the information provided when placing an order.

DegDobe is not responsible for delays in order fulfilment or delivery resulting from incorrect or incomplete information provided by the Buyer.

LINKS TO THIRD-PARTY WEBSITES

The DegDobe website may contain links to third-party websites or services.

Such links are provided for the Buyer’s convenience.

DegDobe does not control the content, privacy policies, services or operation of third-party websites and is not responsible for any loss or damage resulting from the use of third-party websites to the extent permitted by applicable law.

Before using third-party websites, Buyers are advised to review the relevant website’s terms of use and privacy policy.

LIMITATION OF LIABILITY

DegDobe strives to ensure the continuous and secure operation of its website but cannot guarantee that the website will always operate without interruptions or technical errors.

DegDobe is not responsible for interruptions caused by technical failures, internet connection problems, disruptions to third-party services, force majeure or other circumstances beyond DegDobe’s control, to the extent that such limitation of liability is permitted by applicable law.

Nothing in these Terms shall be interpreted as limiting any rights guaranteed to consumers by applicable law.

COPYRIGHT

The content of the DegDobe website, including texts, photographs, videos, design solutions, graphic elements and other materials, is the property of SIA “VELDORA” or is used with the permission of the relevant rights holder unless otherwise stated.

Reproduction or republication of the content, in whole or in part, without DegDobe’s prior written consent is prohibited, except where permitted by law.

Prior written consent from SIA “VELDORA” is required for the use of materials for commercial purposes.

DISPUTE RESOLUTION

These Terms and any distance contract concluded between the Buyer and SIA “VELDORA” are governed by the laws and regulations of the Republic of Latvia.

If a disagreement or dispute arises between DegDobe and the Buyer, the parties will first attempt to resolve it through mutual negotiations.

The Buyer should first contact DegDobe, providing information about the order and describing the nature of the problem.

If the dispute cannot be resolved through negotiations, it shall be resolved in accordance with the procedures prescribed by the laws and regulations of the Republic of Latvia.

Where provided for by law, consumers have the right to contact the Consumer Rights Protection Centre or another competent dispute resolution body.

Disputes relating to the processing of personal data shall be resolved in accordance with applicable law, and data subjects have the right to contact the Data State Inspectorate of Latvia.

NOTICES AND COMMUNICATION

When placing an order in the DegDobe online store, the Buyer agrees to receive information necessary for processing and fulfilling the order via the email address or telephone number provided with the order.

Such information may include order confirmations, invoices, payment information, questions relating to bespoke orders, production and delivery information, and other notices relating to the fulfilment of the specific transaction.

Marketing and advertising communications are sent only where an appropriate lawful basis exists.

GENERAL TERMS

These Terms, together with the information published on the DegDobe website regarding the particular Product, its price, delivery and other order conditions, constitute the terms applicable to the relationship between the Buyer and SIA “VELDORA”.

DegDobe reserves the right to amend and supplement these Terms by publishing the current version on the website.

Amendments take effect upon publication unless otherwise stated.

An order is subject to the Terms that were in force at the time the order was placed unless otherwise required by applicable law.

If any provision of these Terms is found to be invalid or unenforceable, this shall not affect the validity of the remaining provisions.

Nothing in these Terms shall be interpreted as limiting the Buyer’s rights as a consumer under the laws of the Republic of Latvia or directly applicable European Union legislation.

FORCE MAJEURE

SIA “VELDORA” shall not be liable for the complete or partial failure to fulfil its obligations, or for delays in performance, where such failure or delay results from circumstances that DegDobe could not reasonably foresee or prevent.

Such circumstances may include natural disasters, fires, floods, significant disruptions to energy supplies or communications, restrictions imposed by public authorities, armed conflict, strikes, disruptions to transport systems, emergencies and other circumstances beyond DegDobe’s reasonable control.

Where such circumstances arise, DegDobe will take reasonable measures to minimise their impact on order fulfilment and inform the Buyer of any significant delay.

Seller: SIA “VELDORA”
Brand: DegDobe
Registration No.: 40203756378
Legal address: Kļavu iela 3, Bīriņi, Vidriži Parish, Limbaži Municipality, LV-4013, Latvia